then i was asked for my complete SSN (!!) number on the chat link. I hopped onto the Xfinity chat; the agents are always very kind and helpful. You can try to convince them to lower you bill, but likely they will not have the authorization to lock in another year at the promo rate. • 5 mo. Ultimately, the Comcast support agent offers the chatbot a $10 discount for the same internet service. I accepted the "reward" for "FREE Apple Watch," and Xfinity began secretly billing me $12. Discover our latest cloud-native, open & modular BSS-OSS-Network suite, with groundbreaking digital-first experience offering, holistic approach to enterprise customers, advanced 5G and IoT monetization, intent-based end-to-end network orchestration, differentiated billing experience, and embedded AI/ML-based. Xfinity Assistant. If you'd rather not make a phone call, you can always live chat with a representative if that's easier. Your application status will appear in the corresponding. Xfinity Assistant. EMAIL ADDRESS*. • Click the "Direct Message chat" icon. st/2Vn7Xpj Thank you for participating in our community. By selecting Accept all, you consent to our use of. Troubleshoot my service. Managing Your Service. An xfinity agent scammed me to accept the Flex device with the premise of free streaming services subscription (e. • Type "Xfinity Support" in the to line and select "Xfinity Support. Then, click Save. Browse Coverage & Network. This 3rd party company they use for chat is putting us at risk for identity theft. Once we had the internet thing squared up, he offered me Xfinity Mobile since it will take $25 off your internet bill. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues. I tap the option. STEP 1 STEP 2. As of June 2023, this method no longer works. I open up the application and go to Xfinity Assistant. I've removed the SIM card. • Click the "New message" (pencil and paper) icon. Companies in your area. Texts you a link to the chat service that's too busy to help wants you to call the number. I will try again later. then i was asked for my complete SSN (!!) number on the chat link. We are a corporate team that communicates over social media, and Forums. In early November 2022, Xfinity agent convinced me to Take a phone line. Step One: Inquiry. Contact Customer Service at (800) 391-3000. I've seen endless complaints about chat support. Apply to Community Account Professional, Sales Professional, Sales Representative and more!. I had an agent ask me for my bank routing/checking ID numbers - I. Instead, type "Xfinity Support" there. When I called: The automated voice gave options to enter either my phone number or. I spoke with Comcast customer security assurance and. Each time I re-read these chat screens I see something else weird. Not getting the speed I signed up for the other day which increased my bill. Click the "Direct Messaging" icon at the top of the page (looks like a text bubble) Click the "New message" (pencil and paper) icon. If you want to reach out to them, call (800) 934-6489 or engage them in a live chat. None of the agents ( I called multiple times) couldn’t solve it. • Click the "Direct Messaging chat" icon. In the 'To' line, type "Xfinity Support" there. There aren’t any chat agents available right now, but you can call 1-800-XFINITY or try chatting again later. I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Now, I don't see a return option online to return the iPhone I bought from Xfinity. • Click the "Peer to peer chat" icon. As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. However, there are also resources for educating yourself on how to solve common problems. Have successfully done this before with no issue. Using Your Own Equipment 5 Articles. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. As per Xfinity, allegedly a manager called me at 5:40 PM that evening. I contacted support again via phone. I am an Official Xfinity Employee. Welcome to Xfinity Customer Service, your one-stop solution for all your Xfinity needs. You can access it by logging in to your account, using the Xfinity app, texting, or using the Xfinity Voice Remote. Start of main content. At this point, I refuse to make another call or chat with Xfinity agents. Chat is available 7 days a week. So from my phone I contacted an Xfinity agent on the Xfinity chat messenger and asked them to set up the wifi on my new xFi gateway modem. Call Directly. Below are the options to reach the amazing Mobile team who will have the tools to help get this resolved. I kept the Xfinity agent online working towards a resolution. Agent and referral programs. Then, click Save. If you need more help, you can chat with an agent online or by phone. So I chatted with another agent who said the tech was delayed and would be there in an hour. In the Xfinity app, click the chat bubble icon on the upper right-hand corner. Account where agent cannot have the details instead of through chat. Hello, I just wanted to share my recent experience with promise to pay. Having problems with your tech? Learn about remote support options from Geek Squad at Best Buy. I have called and chat'ed with multiple xfinity customer service agents regarding Not Receiving $300 visa gift card promotion explained at the time of starting new internet services and adding mobile lines. The Xfinity live agents can be reached through phone or chat from 8:00 am to 9:00 pm ET Monday – Sunday. You can access it by logging in to your account, using the Xfinity app, texting, or using the Xfinity Voice Remote. Companies in your area. Option 3: Chat Online. After getting that figured out, she offered me a new plan that would be cheaper than my original and I accepted. Enter the new password and confirm it by entering it again. This 3rd party company they use for chat is putting us at risk for identity theft. Hello, I've spent hours with support recently trying to resolve an issue. Type your message in the text area near the bottom of the window. - As you are typing a drop-down list appears. So from my phone I contacted an Xfinity agent on the Xfinity chat messenger and asked them to set up the wifi on my new xFi gateway modem. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Type your message in the text area near the bottom of the window. What i was told by the Xfinity agent was as follows during that session on 4/18/23. Oct 29, 2023 · Find all the support you need with Xfinity Customer Service. Evidence Included. Click "Sign In" if necessary. In the Xfinity app, click the chat bubble icon on the upper right-hand corner. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP. 29 because I was having quality issues with my picture. Chat is available 7 days a week. Companies in your area. eventually you will get connected to. Xfinity Mobile currently supports eSIM only on. Then she later asked for my card number. Instead, type "Xfinity Support" there. The "To:" line prompts you to "Type the name of a person". Jul 7, 2022 · Click "Sign In" if necessary. Say “Pay my bill” into your Xfinity Voice Remote to open your account and pay on Xfinity X1. 33/mo $24. Call 1800comcast and during that automatic " what would ya like me to do part" simply say, 'CANCEL MY SERVICES" It will then push you through directly to a live human being! Xfinity. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. 16, Sep 16,2023 Chat with Xfinity Agent on 9/16. I did not provide that information and the agent refused to proceed with assisting me unless i provided that. Instead, type "Xfinity Support" there. I had an agent ask me for my bank routing/checking ID numbers - I. I even wiped the phone and restored it from an iCloud backup to see if that worked. I went to the xfinity mobile side and brought up a chat bubble with an agent about my expired gift card. Account where agent cannot have the details instead of through chat. I am sorry for any confusion on my end. Separate charges apply to On Demand and certain streaming services. • Click the "New message" (pencil and paper) icon. During this time, the new case was raised. • Click the "New message" (pencil and paper) icon. Need additional support. Chat transcripts recorded calls are a business record of Comcast and are for Comcast's internal use only and for training purposes. • Click the "Direct Message icon” (upper right corner of this page) • Click the "New message" (pencil and paper) icon. IMPOSSIBLE to connect with a customer service agent over the phone or through chat. Agent: Yes, you are correct. Please send us a DM with your full name and address to Xfinity Support. If you remove the fake charges and the right amount shows up on my profile, I will gladly pay it at once. Self-service tools available 24/7. All I wanted was a credit for an outage yesterday and the day before. If you want to reach out to them, call (800) 934-6489 or engage them in a live chat. The "To:" line prompts you to "Type the name of a person". We can help if anybody needs to report anything related to the help they received or go over details. Some days ago, I scheduled a tech visit through a chat agent. I can confirm it for you however. Chat with an agent Buy a new laptop for $149. Chat with an agent. It also cannot be kept on file nor transmitted in the clear. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. How can we help? Internet WiFi Name and Password Restart Modem Perform a Speed Test View Internet Support TV & Streaming X1 Remote Setup Troubleshoot Change My Plan View TV & Streaming Support Voice Nuisance and Spam Calls No Dial Tone Error Voice Security PIN View Voice Support Home Arm/Disarm Your System Setting Up Rules Troubleshooting. • Click the "Peer to peer chat" icon (top right corner) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Resolve Xfinity issues without needing a. Contact: 1-888-565-4329. This really comes off as a very shady practice and I am really thinking about reporting this to the appropriate state/local officials as a serious risk to the. Download the xfinity my account app, click on top right corner (xfinity assistance) , under ask a new question type 'cancel', then cancel my services, request a call or chat with agent. I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. - As you are typing a drop-down list appears. Chat now. Please reach out with any additional questions you may have. 16, Sep 16,2023 Chat with Xfinity Agent on 9/16. As of June 2023, this method no longer works. Buy a new laptop for $149. Allow the bot to recognize your account and ask you what you need. The chat agent told me , with phone line and internet would be only $43. Request made Xfinity case[Edited: "Personal Information"] I am hoping that these are proving definitely how "much pain" I am going through all these many months without having any kind of resolution. " The agent from India on Xfinity "Help" chat had no idea about the offer and claimed I'm being charged correctly. Once you are chatting with an agent, be polite but demand (do not ask, demand. Comcast has no record of the interaction (screenshots) Each time I re-read these chat screens I see something else weird. Aug 30, 2023 · Comcast Xfinity’s customer service number is 1-800-XFINITY (or 1-800-934-6489). I will try again later. Comcast brings together innovative technology and extraordinary entertainment. How can we help? Internet WiFi Name and Password Restart Modem Perform a Speed Test View Internet Support TV & Streaming X1 Remote Setup Troubleshoot Change My Plan View TV & Streaming Support Voice Nuisance and Spam Calls No Dial Tone Error Voice Security PIN View Voice Support Home Arm/Disarm Your System Setting Up Rules Troubleshooting. I took a screen shot of my chat with the Xfinity agent on December 13 where my EBB was applied to my account, because I was worried that they wouldn't honor it. Every time I try to chat with a live agent, no one is available. Here’s how to get a live human to speak to: Call the customer service phone number. The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278. Work with our online specialists to order new or upgrade existing services, ask billing questions, and for technical support. After being pointed back to Xfinity Mobile and then repointed back to Xfinity Residential again, Xfinity corporate finally told me they decided it would cost a minimum of$35,816. Call 1800comcast and during that automatic " what would ya like me to do part" simply say, 'CANCEL MY SERVICES" It will then push you through directly to a live human being! Xfinity. READY TO CANCEL XFINITY. Social security numbers are only to be used in employment and financial services situations which may need to be reported to the IRS. You need to keep checking because Xfinity offers them frequently. I was chatting with an agent about issue with my wifi network. Click "Sign In" if necessary. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Instead, type "Xfinity Support" there. It should be standard to send a link via email to go through the My. Oct 15th 2023 - Chat with Xfinity live agent and connected a telephone. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. declined asking if agent could email me a link instead of giving them. I’ve been trying for around 2 weeks to actually get in contact with someone who can help me fix my internet. There are a number of ways you can reach customer and technical support: Phone: 1-800-XFINITY (1-800-934-6489) Chat:. Troubleshoot my service. View our mobile support section, chat with a customer representative, or contact us via Email to get the support you need with Xfinity Mobile. The agent offered me $15 mobile line and $30 discount on wifi and free phone. There should be a button within the app that take. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window. Instead, type "Xfinity Support" there. I was led to believe discounts would be applied, including military discount monthly, to get my bill to 55. Xfinity Chat Agent lied to me :- (. Mar 30, 2023 · Chat agent asking my SSN and DOB. I am confident they will be able to help you with this matter. After chatting hours and hours with so called Xfinity agents, I finally realized that they are liars and are not responsible for anything they have said. Click the "New message" (pencil and paper) icon. To initiate cancellation online through chat with an Xfinity agent, you can use the Xfinity chat service to engage with Comcast representatives. The ACP Support Center can help with questions about: The status of your ACP application. Only phone or live chat agents can help with payments, or payment installment plans to keep service on, and pay the past due balance overtime. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Explore our troubleshooting guide and learn how to pay your bill online. Only agreed to it because it would save $34 a month, vs not having it. - Phone: 1 (888) 936-4968. I even wiped the phone and restored it from an iCloud backup to see if that worked. Learn how to pay your bill, troubleshoot issues, get tech support and more. When you are asked to enter your number, press "0". I just had a chat with Xfinity agent to get confirmed on ongoing promotion. - Chat: https://comca. Features & Settings. • Click the "New message" (pencil and paper) icon. • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. Click "Sign In" if necessary. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Here are the detailed steps to direct message. Here's some helpful info and common solutions for digital support: Ask me another question. Email us. I contacted Xfinity chat and the person in charge assured me they will b sending me the correct device - this is the second attempt as the first time they sent me the wrong device. Contact: 1-888-565-4329. If you have questions about your services, we're here to answer them. Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. How do you talk to a live agent? The chat and 800 # do not allow me to get past the irritating questions and won’t allow me to talk to a live agent. Visit My Account. I can confirm it for you however. • Click the "Peer to peer chat" icon (top right corner) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. nordpass download, adultserchcon
Hello, I've spent hours with support recently trying to resolve an issue. . Chat with xfinity agent
Business hours: Phone support is open 24 hours a day, 7 days a week. • Click the "Peer to peer chat" icon. Call 1800comcast and during that automatic " what would ya like me to do part" simply say, 'CANCEL MY SERVICES" It will then push you through directly to a live human being! Xfinity. Start of main content. We do ti all the time, you have to go through the phone tree then just keep repeating, I need help, get me a person etc. Please include your name and address and I'll be happy to help :). They make it almost impossible to contact a customer service rep. Seems very unprofessional, and borderline scammy - particularly after a customer is signed in and authenticated through other methods. Based on your screenshot, the assistant may think there is another chat open in an internet browser tab. Short backstory: Was trying to set up my old Comcast Xfinity internet equipment after a move using the "Live Agent" chat function within the XfinityMyAccount app on iPhone. We know our customers are the best part of Xfinity and appreciate you taking the time to give us the opportunity to help. -Click the "Direct Messaging" icon or https://comca. Explore our troubleshooting guide and learn how to pay your bill online. To send a direct message:. Learn what all the terms on your bill mean. 1 Know exactly what you need and want. I've searched your forums and it seems like this happens frequently in Xfinity chat calls. I'll put you in touch with a live agent now. Click the "direct message" icon. Click the "New message" (pencil and paper) icon. Something went wrong. I can confirm it for you however. Hitting 0. You can conveniently close your account by visiting their store. You can access it by logging in to your account, using the Xfinity app, texting, or using the Xfinity Voice Remote. • Click the "Direct Messaging chat" icon. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary. Known for its internet, cable TV, and phone service trinity, Xfinity has carved out its reputation as one of the most prominent telecommunication companies in the US with a loyal customer base of millions. For the last few MONTHS, I’ve had multiple devices in my network have trouble with intermittent connection, saying they’re ‘paused’ when I open a browser or my streaming jams. Sep 18, 2023 · Our chat agents are definitely real people, however this isn't the experience we want for our valued customers. Agent and referral programs. I just had a chat with Xfinity agent to get confirmed on ongoing promotion. • Type your message in the text area near the bottom. Xfinity by Comcast outages reported in the last 24 hours. Now, I don't see a return option online to return the iPhone I bought from Xfinity. • Click the "New message" (pencil and paper) icon. Food Runners/Busser. The agent offered me $15 mobile line and $30 discount on wifi and free phone. Chat Agent Using Scam Tactics : r/Comcast_Xfinity. But Xfinity is charging me more $60 per month. Here you'll collaborate with diverse and passionate people to help reimagine industries, invent new products, and create incredible experiences. Click the "direct message" icon. Now, it's unlocked a new level: DoNotPay has used ChatGPT to negotiate down a Comcast. Contact: 1-888-565-4329. Chat Online. Xfinity Chat Agent Concerns. Step 1. Click “apply” in the drop box to continue and complete the process. If you’d rather not make a phone call, you can always live chat with a representative if that’s easier. I have called and chat'ed with multiple xfinity customer service agents regarding Not Receiving $300 visa gift card promotion explained at the time of starting new internet services and adding mobile lines. Business solutions and community support. Apr 1, 2020 · NEED TO SPEAK TO A REPRESENTATIVE. 1,465 Chat Agent jobs available on Indeed. • Type your message in the text area near the bottom. Click the "New message" (pencil and paper) icon. We can help if anybody needs to report anything related to the help they received or go over details. Here are the detailed steps to direct message us: • Click "Sign In" if necessary. From You, live chat with agent. Support for your questions about Xfinity Mobile's network. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet,. I have objective evidence that whatever online chat support did to try and help my service genuinely made the problem worse. If you want to use your apple watch you need to be nearby your phone. com/support is your online destination for getting help with your Xfinity services, such as email, internet, TV, phone, and home security. Select "Xfinity Support" from that list. Select "Xfinity Support" from that list. • Click the "Direct Message chat" icon. Xfinity Assistant. Our chat agents are definitely real people, however this isn't the experience we want for our valued customers. Dial the Customer Service Number The most direct route to a live agent is by calling Xfinity Mobile's customer service number 1-580-309-9355. By law Xfinity should not even be using/ need our social security numbers at all. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. I will try again later. Not to mention I have to specifically request a chat ID and it is not provided automatically. Please be informed that when you are connected to the cellular your watch should work. I have yet to approve the upgraded internet speeds on my account, as I noticed a. Click “apply” in the drop box to continue and complete the process. Customer Service Hours: Monday — Saturday, 7 a. Select "Xfinity Support" from that list. you’ll see a card when you sign in to your Xfinity account with the option to chat with us. Chat is available 7 days a week. Instead, they went. When prompted, listen carefully to the automated menu options. Contact Sales, Customer Service or Tech Support by phone, chat or social media. There should be a button within the app that take. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Click "Sign In" if necessary. At a Glance Xfinity’s parent company, Comcast, is a global technology company that offers Internet, TV and streaming, mobile, home and phone services. EMAIL ADDRESS*. 00 a month bill. • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. Limited to 3 devices. Something went wrong. Words of advice: *Do not trust chat agent, do not trust a single word they have said* Anyone has better luck with Xfinity store in person communication? I am about to cancel everything with. Call Comcast at (800) 266-2278. Scam in Live chat? U. We will get back to you in a few minutes. Asistente de Xfinity - Obtén ayuda 24/7, para cualquier pregunta. Visit T-Mobile Support for help with phones & internet devices, plans & services, billing, and more!. 49 for "Device Payment. Been a customer for a long time. 17, Sep 20, 2023. Come 8/11, I realized that I couldn't make. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. When I called: The automated voice gave options to enter either my phone number or. I have tried to connect to Xfinity Live Chat support the last 4 weekends to go over my bill. Pricing subject to change. Separate charges apply to On Demand and certain streaming services. . costco gas hours on sunday