6 nm APU. Members Online 'How Steam Play/Proton makes Gaming on Linux awesome' - talk by Thomas Crider aka GloriousEggroll (Proton-GE, Nobara, Red Hat, Lutris) @ Ubuntu Summit 2023. How long did your RMA take (UK)? Looking for other people with experience on RMA replacement in the UK. Alecslee Jun 30 @ 2:24am. A quick tip for any UK Steam Deck owners who need to send theirs off for an RMA. Valve not approving RMA? Discussion. The deck is second hand since they are not sold in my country and i cant RMA since the costs of sending it to valve, and getting it back + my country taxes for it entering the territory would actually be more expensive than buying a new deck I was hoping someone could have some insight or an idea on a way of at least getting less crashes. We also have various guides which you can find on the guides page. Backstory: I love my deck. Scammers everywhere. If you have the knowhow to take it apart, can you troubleshoot it and figure out what specifically went toast. It took about a week and half in total from me mailing it out to getting it a new one back when I had to RMA mine. So I'll share my own timeline of events in the hope that it helps others:. Please provide details about your issue. : (. I'm a first generation 512GB. The next day, I got the RMA forms. RMA incoming, need to verify PSU Cable. It does seem like they'll be repairing rather than. " If the repair work or replacement deck is outside. Xioth Apr 19 @ 8:55am. Valve's instructions only say the following " 1)Print this label and fold or cut along the line. I'm waiting for Steam support reply, although I don't have much faith, honestly. They take 4 or 5 euros as a reservation fee and you don't pay the final balance until you get the email to say the deck is available to order. Donations are appreciated, but not necessary:paypal. Nothing since. A: Try it with some else's account who doesn't own the Steam Deck Profile bundle. To RMA or to not RMA that is the question. They finally decided to RMA it on Sunday and said. Any answer is greatly appreciated. Is this normal?. Unless you are willing to always have a screen issue as long as you have a working deck then , no problem keep the one you have. 7 out of 5 stars 1,314. I sent it out and had to wait 5-7 business days for an update. #steamdeck #steam #valve #ps5 #xbox #nintendoswitch #xboxseriesx #rma Steam Deck: My Experiences - The fun, problems, Valve (Steam) support & the future. I have heard that some people have been able to RMA their deck after dropping it themselves. Wait for reservations to open in new regions. #2 < > Showing 1-2 of 2 comments. Steam Deck with serial number xxxxxxxxxxxxx, placed inside original carrying case. after about a month and a half I had to rma my steam deck due to a. Tech Support. It has some kind of "extra room. Within the month of your use makikita mo naman na siguro if may factory defect yung unit. My Deck has gotten more aggressive on the fan the longer I've had it. Clone Zilla does use compression optionally and that's good cause unless your Steam Deck is 100% a lot of the drive is just zeros anyway, so compression goes a long way. 4" diagonal display size. Valve is shipping hundreds of thousands of units in the first few months, and possibly a million in the first year of the Steam Deck. I've had to RMA my Steam Deck due to a non-functional L3 button. I figure there's still a complication with stock issues so I understood and thought maybe by the end of the week a new one would be shipped out. Perhaps it's not refurbished 😅. PSA: Don't forget to ship your PSU when doing an RMA it will halt the entire process. Did you know this other method, also discussed here. Steam Deck OLED Available Now! Make Your OLED Dreams Come True! Members Online • Physicsdummy. I was play AC VI today when I noticed my Core stopped moving when I tried to. scotchedpommes 512GB - Q3 • 1. Valve's Steam Deck is a great gaming console and portable computer. My wife purchased a OLED for me with the intention of it being a Christmas gift, it was a joint gift between her and my mother in law, so it's supposed to be a "surprise" and I am not supposed to know, but I had to walk my wife through it since this is a little different then purchasing something at say. It's like any other product or store you have ever bought anywhere. It also makes the force feedback feels a bit different (stronger). Leave it charging for a while and try again. After a 5-minute session on iFixIt and about 2 minutes to get the back cover off, I found the circled connector slightly lifted out of the socket. 1">See more. I am certain there are others, like me, who need an RMA and. Open your Steam Deck and plug the SSD directly into the PC or the USB adapter. So Steam Support were very helpful and started the RMA process for my deck last Friday, and said I will receive documents through on an email, however I haven't had anything through yet. Be careful and take your time to make sure you don't accidentally copy the wrong way and wipe the deck by accident. Title says it all, got an RMA form on 12/1, sent it out on 12/3, they received my old unit on 12/5, and I received my new replacement unit today 12/14. [deleted] If there are no problem in games or with the hardware, then assume it's fine. Step 2: Unscrew the 8 Screws Holding the Back Plate. For me the RMA process was really quick, also the support always replied to me after 1 or 2 hours at any question. You might get lucky, but I doubt this will qualify for an RMA. Re-install Steam OS ( tries to keep files and games ) Re-image the deck ( basically factory reset it ) Both these steps require the OS backup on a drive that can connect to the deck. Hold the power-button for 30 seconds, then try to start it. 2 Preview: The OLED Update. It would also very frequently set off the haptics in the touch pads every time I pulled the triggers down. A user asks how to request a replacement unit for their Steam Deck with a broken GPU and gets some replies from other users and a link to the official help page. Well, I had to RMA my first Steam Deck due to a defective GPU. I received my steam deck as part of the first wave. The only Steam Deck that I've had to RMA so far out of 3 has been a revision A Steam Deck. Go to the support ticket that you asked for RMA, ask for an updated status. Easily the best purchase I ever made. So they had it at their warehouse for 10 full business days from 3/14 - 3/25 and late 3/25 I got the "shipped" notice. Valve's instructions only say the following " 1)Print this label and fold or cut along the line. bring your phone with the email in case they need to scan the barcode from the email. Sent pictures and whole paragraphs and 3 days later they tell me they have to investigate. Steam support have told me if it gets returned to me by DHL they'll redo it and I should attach an invoice to the exterior of the box, so. Made sure exterior box was in good condition all around and was still taped and that weight felt correct. So this return label PDF I received is several pages long (like 7 pages) with label, commercial. To RMA or to not RMA that is the question. Week 2 - Device is in transit. 76561198296098152 Aug 28, 2022 @ 1:54pm. Turns out the bumpers have a plastic part that wears off, it seems, pretty fast, which causes the buttons to not reach the switch. I upgraded from an LCD Steam Deck to the OLED this month. The warehouse in Illinois received my Steam Deck at 10 AM EST on 3/8. 86 = $43. Valve has a few reasons for suggesting you not open your Steam Deck, the biggest one being that puncturing the battery could be bad. Edit: To add distance perspective I'm in Poland. If you cant hear fan with this one RMA. Also second deck (July 2022) AydenRusso 64GB • 1 mo. Valve is pretty chill. I was initially apprehensive to RMA due to a few factors like FedEx / The supply possibly staggering it out etc. Anyway, steam support had me do some basic troubleshooting and agreed I needed a new power supply and sent me the RMA label/slip. I have gone into the save files on the Steam deck and copied my CompatData and ShaderData onto an SD card, so that, in the event that they potentially have to send me a new device I will still have my game save files (Is there any other files I need to copy to make sure I keep my saves). UPS predicts Monday delivery of next week. TAR is probably your safest option/the option with the least consequences if screwed up. The replies indicate that the support ticket is the correct way to start the RMA process and that it may take some time to get a response. Everyone has some backlight bleed. Got an rma started but I don't know what my outcome will be. My total RMA process turnaround (from opening the initial ticket to having a replacement in hand) was about 7. Lots of victims of selection bias without the critical thinking. First of all, no i did not buy a second hand deck. Tech Support. Steam Deck OLED Available Now! Make Your OLED Dreams Come True! Members Online • bIsCerealASoup. Tech Support. “I have checked in our system and it looks like a refund RMA was set up for your device instead of a repair RMA by accident. Day 2 I loaded up 'Gloomwood' which is a steampunk, first person, stealth game with lots of dark shadows and black areas on screen. My deck freezing issue got solved without an RMA. But I sent it back for RMA and was told 3-5 days after it arrived in their. ? I RMAed my Steam Deck because it had a dead pixel in a terrible location on the screen. October 14th - Just collected my Steamdeck from the UPS collection. So if for any reason the Deck needs a RMA add that to your support ticket. my advice for anyone reading this. I have chased up on the ticket but getting no response, is this a usual amount of time to wait?. how long have you waited to get your RMA? I am based in Germany. even though ur deck is 99%, its not 100%. I tried rubbing it and leaving JScreenfix. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. I was unsure to RMA because there are probabilities to receive a new unit with the same problem or even worst. I've read that their support of it was great and 10/10, I don't know why it's not the same with SD. That’s the wording they used in my RMA request. Ace-_Ventura • 1 yr. So I have to RMA my SD, it will not power on. Dec 19, 2022 · So. Waiting for them to call me back 2nd May - package arrived at warehouse. Feels amazing in the hands. All time are EST, and I am located in Michigan. Edit: To add distance perspective I'm in Poland. I shipped it off with the understanding the possible repair could take 5 days and then return. “I have checked in our system and it looks like a refund RMA was set up for your device instead of a repair RMA by accident. TheImmaKnight 512GB -. RMA it, as if you sell on then the buyer can complain that u sold him a faulty deck. Wait with RMA or bite the bullet? Got my Steam Deck 256GB today. 3 days later the steam deck arrived. Nothing since. Valve don't offer repair services for any of their hardware out of warranty. It was delivered and signed for. Apr 25, 2023 · Learn how to send your Steam Deck to Valve for repair or replacement if it has a physical problem, such as cracked screen, broken joysticks, or USB-C port issues. It’s not a stuck pixel but looks like something is in between the lcd or maybe something is putting pressure on it. How to wipe Deck SSD clean before RMA Tech Support I have the "mushy" and relatively unresponsive left track pad problem. Please try the following: Unplug and re-plug your PSU from the Steam Deck; wiggle the plug a little to ensure it's plugged in all the way. So today i received a 512 GB replacement SSD. Mod:Gulikit sticks (Hall effect sensor) They received an email saying that the deck was being sent back, that they did not support it in its current configuration. RMA issues. You can always move them back prior to doing a reset. So I would find out for fun how much it would cost and weigh it vs doing it yourself via ifixit. If they refurbish yours, they may still remove it. My Deck purchase was completed on 7th of August btw. They responded within hours when I started the ticket. If I need to RMA I am not sure if I can, what the process is, and shipping to/from Europe is pricey. Steam Deck broken after SSD change. Originally posted by MJ711: This is so hard to believe because my Deck had very minimal problems and Support gave me RMA on their second message to me, within 2 days. Valorant is not rated as playable in any way by Valve, however, if you're willing to install Windows onto your Steam Deck, this is a workaround that will allow the game to run. So I'll share my own timeline of events in the hope that it. Finally received my Deck (512GB | UK). Typically if they are repairing it you will not need to send it in. The date that FedEx delivers the deck and the date that they "recieve" the deck are completely different dates. But I noticed a stuck white pixel on my screen (color change at different angles, thats why it looks blue in my picture). Step 3: Send Your Steam Deck. Quality Control performed full function test. 50Whr battery; 3-12 hrs of gameplay (content dependent) 45W power supply with 2. Update: I just received an email that they prepare shipping for my replacement Deck. I believe you can do the 512gb screen if you want to add the antiglare coating while your at it. nintendude794 Aug 31 @ 10:27am. I've got my money back (good) but it still seems weird. EU RMA Question Hi, I've started the RMA process a couple of days ago. Storage 64 GB - 512 GB. To make this as easy as possible for you, please use the "Return Merchandise Authorization" (RMA) process. Mine booted up instantly, no issues. I am a big fan of the steam deck and loved playing on it when it worked. They take 4 or 5 euros as a reservation fee and you don't pay the final balance until you get the email to say the deck is available to order. Dec 19, 2022 · So. Compare Steam Decks. The last screw, which is the interior one on the bottom right, is not coming out and is now stripped. Steam deck RMA. So I would find out for fun how much it would cost and weigh it vs doing it yourself via ifixit. (Left-to Top, Right-to Right/Top - see Picture ). RMA wait time for you? my Steam Deck stopped charging after connecting it to an USB Hub. but international shipment and your country customs or tax you gonna pay for that. giant near me now, vr pon
Probably fairly low. . Steam deck rma
Alright, so. I'm a first generation 512GB. Hello, as the title says I had to do an RMA for steam deck but it's been 13 days with no updates (I'm from UK), UPS says in the tracking the proof of delivery to Havant GB and that's it's been delivered successfully from which it will leave to go to Prague. Dec 14 @ 3:51am RMA. I sent it out sunday using their RMA email and info and started to transit to a repair center (im guessing). I forgot to include the PSU and got this as response:. If you're having significant hardware problems or your unit arrived with, say, drop damage then they'd likely replace it. my advice for anyone reading this. Steam Deck RMA datapoint. after about a month and a half I had to rma my steam deck due to a. 256GB LCD. Steam Deck RMA datapoint. RMA’s are mostly done when the product is under its warranty period. Go to the support ticket that you asked for RMA, ask for an updated status. Turned it again to verify something for them, and lo and behold, the volume is working. I'm guessing it'll be at least Friday before they get my console if not Monday (I hate FedEx), and then turnaround middle of next week, and then maybe I get it middle of the week after. Wonderful, thank you. Valve don't even honor their policy for Steam deck past 30 days reserving $5 cancelation to your steam wallet. Hi everyone - so I received my email on 7/4, actual Steam Deck on 7/8, and now noticed the screen bubbling issue on 7/14 like a few early Q3ers may have had. This thread is full of paranoid people to be quite honest, and plenty who have no understanding of UK law. Anyone selling a 512 steam deck for $800 new on eBay is basically only going to break even, because eBay charges 10%, and then you have to pay taxes on the sale. I'm shipping today 1/25 and will update when they receive my unit and what the outcome. My steam deck had a left stick issue. I unfortunately received a bad Deck with some screen issues and had to RMA it. That's the end result of an RMA for a $1200+ CPU. I'm at a bit of a loss of what to do. Edit: Didn't get updated for a few days until I messaged steam support. I packaged up my Steam Deck and got it to UPS that same day (August 2nd). Contacted support on 11/25, they asked me to run the input test and asked for photos or the front and back of the device, with the whole device in the photo. It's possible it's stuck pixels, usually they aren't white either but red, green or blue but I guess they could be white. I like many others I was one of the unlucky new Deck owners who experienced constant freezing/crashing when opening games after receiving the device. Steam Deck RMA. In addition, the only downside that you might have is that the seller might have already 'redeemed' their 'digital goods' that come with Deck, as that too is based on the Steam Deck's serial number. If I bought the Deck in a store, I would just go in and exchange it. Unit arrived at warehouse (Netherlands) on April 4th. I want people to know the process of fixing the device and the RMA process. I got an email from a United Radio, Inc. 1 year manufacturer warranty that covers defects. nintendude794 Aug 31 @ 10:27am. My new deck works perfectly. My deck freezing issue got solved without an RMA. Not sure where else to turn to for assistance, this seems to be a very cut-and-dry case for an RMA so I'm pretty stunned to be told the damage is not covered. 0) and gigabit Ethernet, and adds a slot for a full-sized 2280 M. I noticed two things with my left trigger regarding this problem: If I pull the housing around the trigger to the right a bit - in the direction of the right trigger - it seems to move linearly like the right trigger does. If you just randomly had a seizure in your bathroom and the Deck was collateral damage, you should explain that to Valve in your support ticket. They are very responsive and easy to talk to. 1 week ago i noticed this issue with my RMA new steam deck, what do you think?. To add to this, Steam would only need the transaction ID/Order No. It basically made the console useless. I could live with the fan and the trackpad, but dead pixels made me RMA. That’s a possibility, though I use the exact opening and tools picks used by iFixit in the SSD Replacement guide, but my original reason for RMA is that IPS glow is super excessive on mine. So, here’s a guide on the Steam Deck RMA process that will prove helpful to you now and in the future. It also includes three USB-A ports (two 3. Simply run the tool or commands the other way around to restore the backup to your new deck. If you want to restore the backup in the new Steam Deck, you can repeat steps 1-2. You knew the risk. They got back to me yesterday and stated they would do an RMA on the device for replacement. For Reference, here are the details on the "repair". After a 5-minute session on iFixIt and about 2 minutes to get the back cover off, I found the circled connector slightly lifted out of the socket. Working on getting Deck Verified! Might give away some Decks and keys soon. Sign in to your Steam account to review purchases, account status, and get personalized help. Sucks that now the LE I bought is going to have to be sent back. My RMA arrived at the Carol Stream, IL 2 weeks ago and I still don't have a replacement unit and support has ghosted me for 2 days now. It's very likely they will reject the RMA request. Might be quicker to try them out before contacting them. Why would you request an RMA for a GAME crashing? This is a game crash message within Proton and in no way indicative of a problem with the Steam Deck itself. Valve Hardware RMA Guide. My guess is I won't see a new Deck for at least 2 more weeks. UPS predicts Monday delivery of next week. R stick is a few degrees down. I’m only getting to try the Huaying now. My Steam Deck needs RMA bro. If you encounter an issue and need to send your Steam Deck for repair or replacement, devices will now go to one of our repair centers. Follow the steps to open a ticket, print a shipping label, and track your device. If you have the knowhow to take it apart, can you troubleshoot it and figure out what specifically went toast. Quality Control performed full function test. Probably fairly low. PayPal does NOT handle RMA's for Valve, this is why you were supposed to contact Valve (Steam Support) or otherwise do any listed RMA process. I'm starting to worry a bit because every time I used RMA so far I've always received a confirmation mail the same day my device arrived. Drop files here to attach them to your request. For some reason they aren't scanning the Steam Decks when they get delivered to Valve for RMA. Games that have a rating of Unsupported or Unknown may not run on Steam Deck. LE RMA REPLACEMENT UPDATE. Ace-_Ventura • 1 yr. Its companion button, on the bottom right, works normally no matter what. Now they request very personal information like full phone number and address. I noticed within days that my new model had a very loud, squeaky left trigger. I'm from Germany, and this goes too far for initiating an RMA process. . mcdonalds mcdonalds near me